Refund Policy

return policy familidoo
Return & Exchange Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

You’ll also need the receipt or proof of purchase. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

What can I return?

Most products can be returned or exchanged within 30 days of purchase for a full refund or credit of the purchase price. Returned items must be in brand new condition, unused, unscratched, without wheel tread scuff marks, and with original tags and packaging.

What will be refunded, and when will I get my refund?

While we do provide free return shipping, your original Ground, Express and/or Overnight shipping charges will not be refunded.

As long as everything you return is in perfect condition, you'll get a full refund for your purchase.

Refunds will only be credited to the original form of payment.

Once your returned item is received and inspected, you will be notified via email. If approved, the refund request will be processed within 3-5 working days after approval. You will receive email notification of the refund when processed; however, it may take some time for this credit to appear on your credit card statement.

How do I get started with my return?

We will provide a prepaid shipping label for returns that meet the requirements in our policy.

Please note: If you ship product back to us as a return, you assume the risk of shipping product. If it is lost in transit or damaged upon arrival, we aren’t responsible for replacing the product, and will only award refunds based on the condition of the product that we receive.

Be sure to check the terms of special discount offers before purchasing, as those items may be final sale. Gift cards are also non-refundable.