FREQUENTLY ASKED QUESTIONS

Yes, your payment details are processed through a secure payment gateway with encryption to ensure your information is protected. Our payment gateway are PCI DSS compliant.

Payments may be declined due to incorrect card information, insufficient funds, or security checks by your bank. Please check your details or contact your bank if the issue persists.

You will be charged as soon as your order is accepted and processed.

You will receive a shipping confirmation email once your order has been dispatched.

This email will include the shipping courier information and tracking number necessary to locate your order.

Please contact us at info@familidoo-global.com as soon as possible if you would like to change or cancel your order.

If your order has not shipped yet, we would be happy to help you make any changes.

If your order has already shipped and you still need to make a change or cancel it, you will need to contact us once you receive the order to request a return.

After payment is received, we will process your order within 3 business days. You’ll receive a shipment notification email with a tracking number as soon as your package gets delivered.

You can expect to receive your orders within 3-5 business days after shipping.

To initiate a return, please contact our support team at info@familidoo-global.com within 7 days of receiving your order. Provide your order number and reason for the return. Our team will guide you through the process.

Note: Returned items must be in brand new condition, unused, unscratched, without wheel tread scuff marks, and with original tags and packaging.

All returns must be processed within 7 days of receiving the order. Order # must be provided to place a return. You will be refunded in full to your original form of payment after we received the returned items. Email us at info@familidoo-global.com and we’ll assist you for the return.

Once your returned item is received and inspected, you will be notified via email. If approved, therefund request will be processed within 3-5 working daysafter approval. You will receive email notification of the refund when processed; however, it may take 10-15 days for this credit to appear on your credit card statement.

We have high standards when it comes to packaging your order however mistakes do occur from time to time. Please accept our apologies if you have received a wrong/damaged item. Please contact us at info@familidoo-global.com right away with your Order ID and Photos/Videos of the item.

Yes! Most of our products are backed by a 1-3 year warranty. Please email us at info@familidoo-global.com with the following details:

• Your Order ID
• Photos or videos showing the broken part

Our support team will assist you with the replacement process.