FAQs

Familidoo offers a range of family-oriented products, primarily focusing
on strollers and wagons designed
to accommodate multiple children. Our products are tailored to be practical,
durable, and stylish, making them suitable for big families and childcare
givers on the go.

To place an order on Familidoo's website, navigate
to the product page of the item you wish to purchase. Select the desired
quantity and any available options, then click "Add to Cart." Once
all desired items are in your cart, proceed to checkout, where you will enter
your shipping and payment information to complete your purchase.

Please keep the packaging, instructions, and all accessories for 90 days in case you wish to return the product. The items must be in their original condition and packaging. For the most current and detailed return policy information, it is advisable to check our website or contact customer service.

Familidoo offers international
shipping to various countries. The associated costs for international shipping
depend on the destination and the weight of the order. Customers can view the
estimated shipping costs during the checkout process before finalizing your
order.

Once your order has been shipped, Familidoo will provide a
tracking number via email. You can use this tracking number on the carrier's
website to monitor the progress and estimated delivery date of your shipment.

Yes, Familidoo products come with a
warranty that covers manufacturing defects. The duration and terms of the
warranty may vary depending on the product. Detailed warranty information can
be found on the product page or by contacting Familidoo's customer service.

If you receive a defective or damaged item, you
should contact Familidoo's customer service
immediately. Provide them with your order details and photographs of the defect
or damage. They will assist you with the return or exchange process.

Yes, Familidoo offers replacement parts for its products. You can
contact our customer service team (or email to info@familidooglobal.com) to inquire about
the availability and purchase of specific replacement parts.

Familidoo strollers and wagons come with
an assembly guide included in the package. You can follow the step-by-step
instructions provided in the guide to assemble your product. Additionally,
instructional videos may be available on the Familidoo website or Familidoo
YouTube channel for visual assistance.

User manuals for Familidoo products can be
found on the Familidoo website. Typically, they are available for download on
the product pages or in a dedicated support or resources section.