What types of products does Familidoo offer?

Familidoo offers a range of family-oriented products, primarily focusing on strollers and wagons designed to accommodate multiple children. Our products are tailored to be practical, durable, and stylish, making them suitable for big families and childcare givers on the go.

How can I place an order on Familidoo's website?

To place an order on Familidoo's website, navigate to the product page of the item you wish to purchase. Select the desired quantity and any available options, then click "Add to Cart." Once all desired items are in your cart, proceed to checkout, where you will enter your shipping and payment information to complete your purchase.

What is the return policy for Familidoo products?

Please keep the packaging, instructions, and all accessories for 90 days in case you wish to return the product. The items must be in their original condition and packaging. For the most current and detailed return policy information, it is advisable to check our website or contact customer service.

Do you offer international shipping, and whatare the associated costs?

Familidoo offers international shipping to various countries. The associated costs for international shipping depend on the destination and the weight of the order. Customers can view the estimated shipping costs during the checkout process before finalizing your order.

How can I track my order once it has beenshipped?

Once your order has been shipped, Familidoo will provide a tracking number via email. You can use this tracking number on the carrier's website to monitor the progress and estimated delivery date of your shipment.

Are there any warranties available for Familidooproducts?

Yes, Familidoo products come with a warranty that covers manufacturing defects. The duration and terms of the warranty may vary depending on the product. Detailed warranty information can be found on the product page or by contacting Familidoo's customer service.

What should I do if I receive a defective or damaged item?

If you receive a defective or damaged item, you should contact Familidoo's customer service immediately. Provide them with your order details and photographs of the defect or damage. They will assist you with the return or exchange process.

Can I purchase replacement parts for myFamilidoo products?

Yes, Familidoo offers replacement parts for its products. You can contact our customer service team (or email to info@familidooglobal.com) to inquire about the availability and purchase of specific replacement parts.

How do I assemble my Familidoo stroller orwagon?

Familidoo strollers and wagons come with an assembly guide included in the package. You can follow the step-by-step instructions provided in the guide to assemble your product. Additionally, instructional videos may be available on the Familidoo website or Familidoo YouTube channel for visual assistance.

Where can I find the user manuals for Familidooproducts?

User manuals for Familidoo products can be found on the Familidoo website. Typically, they are available for download on the product pages or in a dedicated support or resources section.

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familidoo.com

Battery Spare Parts (Model D)

$180.00 USD

Sale Sold out

Product variants

Quantity

Details

- Battery Type: 37V / 5.2Ah lithium-ion battery (18650 cells)

- Compatibility: Designed for the electric assist motor system for 4-seat and 6-seat strollers

- Charging Time: Fully charged in 3.5 to 4 hours

- Charger Type: Compatible with US and EU plugs (AC110V / 220V)

- Backup Power: Provides up to 360 minutes of continuous assistance, depending on load weight and terrain

- Easy Charging: Charge the battery while installed or remove it for convenient charging

- Lightweight & Compact: Easy to carry along as a spare for extended family adventures

- Durable & Safe: Designed with safety features including protection from short-circuiting and overcharging

- Ideal for Long Trips: Never worry about running out of power with an extra battery on hand

Care instruction

Dimensions

Battery Capacity: 36V/10.4Ah
Weight Per Unit: 1.42 Kgs

FAQ

Q: How to replace the battery when needed?
A: Replacing the battery on our electric assist motor for stroller wagon is a straightforward process. Simply unlock the battery compartment, take out the old battery, and insert the new one. No expertise is required, making battery replacement hassle-free for users.

Q: How long can I expect the battery to last on a single charge?
A: Depending on the weight of the load and the terrain, the battery provides up to 360 minutes of operation.
2 hours (150kg load + smooth terrain + continuous use)
4-6 hours (150kg load + intermittent use)
.
8 km (150kg load + speed 2)
15 km (no load + speed 2)

Q: Can i use a different charger to charge the battery?
A: It is recommended to use the charger and adapter specifically designed for this battery, which is compatible with US and EU plugs (AC110V / 220V) to ensure safety and efficiency.

Q: Can I use this battery with other electric motors or brands?
A: This battery is specifically designed for our electric assist motor (compatible with H4E & H6E strollers) and should not be used with other brands or models.

Q: How should I store the battery when not in use?
A: Store the battery in a cool, dry, and well-ventilated area. If not used for an extended period, it's recommended to charge the battery every six months.